Confidentiality and Privacy
We, at Organising Life Today, understand that your home is your special haven and we take your confidentiality, discretion and privacy very seriously. We will never disclose any of your information to any third parties without your consent. The handling of your personal information is governed by our Privacy Policy. We will never reveal any information we hear, see or you share with us as confidentiality is our first and foremost priority to our clients.
Organising Life Today is fully compliant with all relevant legislation including GDPR. By entering into a contract with Organising Life Today you agree that your personal details will be held securely and shall only be used to provide the services.
Cancellation Policy
We understand that life can throw a curveball now and again and there may be times that sessions need to be rescheduled.
Cancellations made within 48 hours may incur a 50% cancellation charge as our time is booked in advance and any late cancellations may have a detrimental effect on our business and time as we prepare for each session accordingly. If you do not want to reschedule your session with us, we will only refund 50% of the price paid.
Cancellations made on the same calendar day as the booked session may not be refunded. This also applies to you being unavailable when we arrive or the area we had agreed to organise and/or declutter being unavailable. In addition, if at any time during the session we feel unsafe or unable to carry out our agreed work, there will be no refund of that session.
Cancellations made more than 48 hours in advance of the session will not incur any cancellation charges and will be refunded in full.
Please note that any rescheduled sessions must be completed within 3 months of the original session date and time, and the maximum number of rescheduled sessions must be no more than 3 times. Cancellations of rescheduled sessions are not eligible for a refund.
How we work & our working hours
Our working hours are Monday-Friday 10am-5pm. All sessions must be booked within those days and times. If you need us to work outside of those hours, we will need to agree this in advance and an extra charge may be applied.
We always start with a free 30-minute initial consultation during which we briefly discuss the area(s) you need us to work on followed by your exact requirements and an explanation on how we can help you achieve your goals for that space.
If you decide to go ahead with hiring us, we will offer you our standard packages or may agree to a personalised package depending on your requirements and space. Once a package has been purchased (please refer to the “payments” section below), we will book in an initial in-home consultation. During the consultation, we will walk around your home and/or required spaces discussing exactly what we will need to do and determine approximately how many hours it will all take.
Please note that most spaces take longer than originally estimated and it is not always possible to give an accurate estimate as some projects may require more sessions/hours than initially estimated and will depend on a variety of factors as each project and client is unique. Certain decisions that need to be made or work done may take longer than anticipated so we will give you a rough estimate and update you at the end of each session.
One session typically lasts up to 3 hours and is charged at £50 per hour per organiser. Should the time of the session go over 3 hours, you will be charged £50 per hour and per organiser for the hours worked. We will always inform you when the booked time is up and obtain your permission to continue if you wish to do so.
Our services include decluttering, organising, styling and house relocation. When we are decluttering your spaces we will work at your own pace as we understand how physically and emotionally demanding decluttering can be.
We will take regular breaks as and when you need them. However, please note that breaks will count towards the duration of the booked session. Should the session duration take place during breakfast, lunchtime or dinner, our organisers may need to take a break (no more than half an hour) and you will not be charged for this time. This will be arranged prior to the session so you are aware of timings.
When we have decluttered your space(s) we will decide on the systems that need to be put in place including any products we recommend for your space. Once those products have arrived we will start to organise your home.
For any relocation services that you hire us for, we take care of the whole process including decluttering, packing, disassembling furniture, overseeing the movers, unpacking, organising and setting up your new home. Each relocation service is customised for each client and an estimated price is agreed accordingly depending on the estimated number of hours.
Access
Please ensure there is good access immediately outside your home and inside your home. Unless you have booked relocation services, we are unable to move furniture due to reasons of health and safety. Should the working area be considered unsafe Organising Life Today reserves the right to cancel the session without a refund.
Recommendations
When we declutter we are helping you decide which of your belongings and items you want to keep, discard or donate. Our role is to facilitate the decluttering but the decision is entirely yours. Through this process, you may find yourself parting with possessions or items that you decide you no longer need. We only guide you to help determine what you need in your home.
Advice is given in good faith and expertise but the decision to accept our guidance on whether or not to keep particular possessions is yours entirely. Organising Life Today cannot accept responsibility for the consequences of such decisions nor can Organising Life Today be held liable for any possessions or items that have been discarded.
Removal of possessions
We encourage recycling items where possible or donations to registered charities. You may even choose to sell possessions or items that you no longer need. Organising Life Today is unable to provide a valuation service, nor do we have the expertise to identify items of special value or rarity. In any event, possessions or items disposed of are your sole responsibility.
Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. The disposal will not take place without your authorisation. You accept responsibility for all or any items disposed of in the decluttering process.
Organising Life Today will help with such disposal (e.g. removal to local refuse tip or to the charity shop) if we are able to do so, i.e. for small items. You are, however, responsible for removing larger items that cannot be easily carried in one’s hands. If you prefer us to take care of the removal there may be additional charges involved.
Photography
We always recommend you take before and after pictures of the spaces to support your organisational journey. We would love to be able to take some before and after pictures ourselves as well and use on our website might use and on our social media platforms for marketing and/or promotional purposes. Please note that we will always ask for your explicit permission first and in any event, all pictures will be anonymised so that you, your home and/or address cannot be identified through them.
Purchases and third-party services
Organising Life Today will in the first instance try to create and/or recreate your current systems using the storage solutions you have in or around your home. However, there be new or more functional products that will better serve you and/or your space and we will make appropriate suggestions on additional products and/or third party services.
Although we always do our best to ensure we recommend high-quality products and services we are unable to accept any responsibility or liability should the products or services cause you direct or consequential loss or damage.
If we do recommend new products that you may need for your new systems we can provide you with a full report featuring shoppable links for you to purchase yourself and you agree to place these orders within 24-48 hours of receiving the list from us, otherwise our organising services will be unduly delayed and may affect our future booked sessions. We will of course work with you to make this process as seamless as possible and stress-free.
The second option is for us to purchase the products on your behalf. If you prefer this method then we will need payment of the monies to be paid either upfront or added to your invoice.
Cleaning Services
Please note that Organising Life Today do not provide cleaning services. We are professional organisers and we may of course clear out and wipe down your spaces and drawers/ cabinets as part of our process, we are unable to provide full cleaning services.
Travel Charges
Organising Life Today does not charge travel costs for all homes within Greater London. For all locations outside of Greater London (and up to 1-hour drive) may incur travel costs charged at 45p per mile or other additional fees, including but not limited to parking, tolls etc, all of which shall be charged and pre-agreed before a session takes place.
Payment Terms
Payment is required in advance of your session unless otherwise discussed. We accept payment by cash or direct by BACS using the bank details shown on your invoice. Currently, Organising Life Today is not registered for VAT.
Organising Life Today reserve the right to increase its rates at any time. Any sessions booked prior to a rate increase will be unaffected by the increase.
Liability
Organising Life Today provides services that involve handling personal possessions and at times personal and/or confidential information. We use our reasonable endeavours to ensure we take every care possible whilst in your home and/or handling your possessions, however, Organising Life Today cannot be held liable for any direct or consequential loss or damage. It is your responsibility to ensure you have adequate and appropriate building contents and/or other appropriate insurance for your possessions (whether expensive or antiques).
Insurance
Organising Life Today holds Public Liability and Professional Indemnity Insurance as required by law.
Privacy Policy
Please click here for a copy of our Privacy Policy for your information.
Copyright
This website and its content is copyright of Organising Life Today – © Copyright 2021 Organising Life Today. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Modification
We may amend or revise these terms and conditions from time to time. Please review it periodically as your continued use of our Website after any change will be deemed as acceptance of such changes.
Contact
If you have any questions, please contact me at info@organisinglifetoday.com.
(c) Copyright 2021 Organising Life Today. All Rights Reserved.
